At BLS, we understand the importance of protecting our users' personal data and make every effort to ensure confidentiality in its processing. We are committed to complying with all legal requirements, including EU Regulation 2016/679 on the protection of personal data (GDPR), as well as other applicable data protection laws.
1. Who Are We?
BLS provides car rental and passenger transportation services. We also offer a range of additional services, such as insurance, car delivery, and other related services. We ensure that your personal data is processed with respect for your privacy and in accordance with applicable law.
2. What Data Do We Collect?
We may collect various categories of personal data depending on the services you provide to us. These may include:
Basic Data: Name, surname, date of birth, contact details (phone, email), passport details.
Booking Data: Information about reservations, rental periods, car types, and brands.
Payment Data: Payment information, including bank card details and transaction data necessary for payment processing.
Additional Data: Comments, preferences, and any data you provide to us via website forms, feedback, or inquiries.
3. How Do We Use Your Information?
We use personal data for the following purposes:
Processing and fulfilling your car rental bookings and providing related services.
Processing payments and conducting financial transactions.
Providing technical and customer support.
Evaluating and improving the quality of our services.
Complying with legal obligations, including data protection regulations.
4. Legal Grounds for Data Processing
We process your personal data in accordance with the GDPR requirements, based on the following legal grounds:
Your consent, which is provided when accepting the privacy policy or through actions on the website.
Contract execution: Processing data necessary for concluding and fulfilling a rental agreement.
Legitimate interests: Processing data to improve our services or comply with legal obligations.
Legal obligation: Processing data to fulfill obligations required by law.
5. Consent to Data Processing
You provide your consent for the processing of personal data and the use of cookies by filling out forms on our website or submitting a service request. If you do not agree with our privacy policy, we will not be able to provide access to certain services.
6. Data Storage and Security
We store your personal data for the duration necessary to fulfill contractual obligations, comply with legal requirements, and protect our legitimate interests. We take all necessary measures to protect your data from unauthorized access, loss, or alteration by using modern security systems and technological measures.
7. Data Sharing with Third Parties
We share your data with third parties in the following cases:
To fulfill contractual obligations (e.g., processing payments or delivering vehicles).
To process payments through trusted payment partners.
Upon request from government authorities under applicable law.
In case of a business sale or transfer, your data may be transferred as part of the business transition.
We do not share your data with marketing companies without your consent.
8. Your Rights
Under EU law, you have several rights regarding your personal data:
Right of access: The right to know what personal data we process about you.
Right to rectification: The right to correct inaccurate or incomplete data.
Right to erasure: The right to request the deletion of your data if it is no longer needed for processing.
Right to restrict processing: The right to limit data processing in certain situations.
Right to data portability: The right to transfer your data from one online service to another.
Right to object: The right to object to the processing of personal data if processing is based on legitimate interests.
If you wish to exercise your rights, please contact us using the contact details provided on our website.
9. How Do We Use Cookies?
Our website uses cookies to enhance functionality and improve user experience. Cookies help us collect information about user preferences, site usage statistics, and other aspects related to providing quality service. You can adjust your cookie settings in your browser; however, disabling cookies may limit site functionality.
10. Changes to the Privacy Policy
We reserve the right to change or update this privacy policy at any time. All changes take effect upon publication on the website. We recommend periodically reviewing the document for updates.
11. Contact Information
If you have any questions about our privacy policy or wish to exercise your data protection rights, you can contact us at:
Email: [email protected]
Phone: +421 910 177 700
Address: Bratislava - Centrálny sklad - Stará Vajnorská, 80